How Ignite Medical Resorts saved $900K annually by centralizing admissions and managed care with exacare ai

By replacing years of manual workflows with a single platform, Ignite's team now responds to referrals in 5 to 7 minutes and processes managed care authorizations in under 11 minutes, across 30 facilities.

The Customer: Ignite Medical Resorts

Ignite Medical Resorts is a post-hospital rehabilitation company operating approximately 30 facilities across Illinois, Indiana, Kansas, Missouri, Oklahoma, Texas, and entering North Carolina. Unlike most skilled nursing operators, Ignite runs exclusively short-term rehabilitation, with most buildings doing over 100 admissions per month. The organization is on track to complete more than 22,000 admissions in 2026.

Ignite was built to combine the clinical intensity of acute rehab with a five-star hospitality experience, and to challenge the stereotype of what a skilled nursing facility looks like. Approximately 60% of the organization's business is managed care, a figure that is likely higher than any other SNF operator in the country.

That ratio shapes everything downstream: the admissions workflow, the authorization process, the staffing model, and the pressure on both departments to operate with speed and accuracy at scale.

“We saw such a decrease in our referral response time that we knew right away we made the right decision utilizing exacare ai. For them to be able to take that number down to 5-7 minutes to give our hospitals a clear and concise answer was incredibly helpful for us, our workflow, and our partnership with our hospitals.”